Chubb
Chattanooga, TN
JOB DESCRIPTION Chubb Benefits, A Chubb company, is seeking a Customer & User Experience Specialist, Senior to join our fast-paced, high-energy, growing company. We are proud of our nearly 100-year tradition of success in the insurance industry. We are committed to providing our customers - employers, brokers, and members - with seamless, purposeful experiences at every touchpoint. The successful candidate will be innovative, energetic, and able to thrive in a rapidly changing environment while maintaining high ethical standards and a customer-first mindset. Role Summary The Customer & User Experience Specialist, Senior is a critical member of the Customer Experience (CX) team, working directly with the AVP of Customer Experience to design, deliver, and continuously improve user and customer experiences across Chubb Benefits. This role bridges UX design and CX analytics - embedding the voice of the customer into project work, partnering with cross-functional teams...