Chubb
Phoenix, AZ, USA
JOB DESCRIPTION Job Summary Often the first point of contact for customers, the Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. Responsibilities Supporting Field Sales producers with insurance product information Answering calls and responding to Field producer inquiries Accessing producer and policyholder account information Providing producers with detailed information about policies statuses Assist with basic technical troubleshooting Provide compensation and HR benefit information Consistently meets or...