2 manager distribution jobs found

JOB DESCRIPTION Role Purpose The Claims Operations & Customer Service Team Leader is responsible for leading, coordinating, and supporting the daily operations of the FNOL Intake, Payments & Customer Service team to ensure high-quality service, accurate claims registration, timely processing of payments, and compliance with company policies and guidelines. The role provides coaching, guidance, and oversight to team members, while partnering with internal stakeholders to support operational efficiency and customer satisfaction. Key Responsabilities Lead the daily workflow of the FNOL Intake, Payments & Customer Service team, ensuring work is assigned, prioritized, and completed within established service levels. Monitor team performance, productivity, quality, and turnaround times, taking action to address gaps and improve results. Provide coaching, feedback, and support to team members to strengthen technical knowledge, customer service skills, and...

JOB DESCRIPTION Responsible for managing Basic Book and Travel products and coordinating commercial area implementations , ensuring the proper execution of product launches, updates, and enhancements, as well as alignment between business, operations, and commercial teams. Key Responsibilities Manage the Basic Book and Travel product portfolio. Coordinate the implementation of new sales campaigns, products, changes, and updates requested by commercial teams. Track functional and operational requirements related to commercial implementations. Ensure proper documentation of processes, workflows, and product specifications. Work cross-functionally with commercial, operations, technology, and other relevant teams. Validate that implementations meet defined timelines, standards, and business objectives. Support the resolution of issues or adjustments arising from commercial operations. Monitor product performance and propose improvements when needed....