Chubb
Phoenix, AZ, USA
JOB DESCRIPTION Often the first point of contact for customers, the Agent Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Agent Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As an Agent Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. Responsibilities Demonstrate consistent good quality and performance results. Provide consistent service that is customer focused and professional. Supporting Field Sales agents with insurance product information Assist with basic technical troubleshooting Be able confident and capable to handle all new business, underwriting, claim and compensation situations. Learn soft skills while communicating with...