Eastern Michigan University
Ypsilanti, MI
Title: Collections Processor
Employee Classification: CS
Pay Grade: CS 07
Division: Business and Finance
Subdivision: Controller
Department: Business and Finance
Campus Location: Main Campus
General Summary
Perform specialized collection-related clerical and customer service activities to resolve delinquent account balances with students, utilizing a variety of prescribed techniques including written correspondence, telephone and personal contact.
Principal Duties and Responsibilities
Initiate and review telephone and letter correspondence to resolve past due amounts.
Consult with students, parents, staff and other offices of the University, and outside agencies, in order to resolve problems or answer questions regarding account status.
Advise and counsel students and/or parents on the resolution of delinquent financial obligations.
Determine and approve debtor credit worthiness, negotiate and monitor payment plans within...