USAA
San Antonio, TX
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Decision Science Analyst Senior, you will translate operational fraud data into member experience insights by linking transaction activity, declines, and verification outcomes to complaint themes and contact center call drivers. Analyze where fraud controls, handoffs, and timing gaps create repeat calls, escalations, or unresolved member issues, and quantify the impact using call, complaint data, transaction, and product data. These insights will inform targeted improvements that reduce friction,...