Michigan Farm Bureau
Lansing, MI, USA
P/C Operations Quality Analyst US-MI-Lansing Job ID: 2026-8577 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview P/C Operations Quality Analyst Objective To advance service excellence and operational efficiency by analyzing quality data, evaluating voice and digital interactions, and ensuring compliance with regulatory and departmental standards. To identify performance trends, partner with stakeholders to implement improvements, and contribute to the design and execution of quality frameworks, process enhancements, and strategic initiatives that elevate customer service and align with business objectives. Responsibilities P/C Operations Quality Analyst Reponsibilities Monitor and evaluate customer and field interactions across voice and digital channels, conduct quality assessments (QA), and analyze trends to proactively identify performance gaps, address compliance and systemic issues, and...