Nemours
Wilmington, NC
The Access Specialist III supports the Otolaryngology Department as a liaison between the provider and the patient to ensure patients' access needs are met timely. This is a versatile position that supports provider activity at Nemours Children's Hospital, Delaware, and our partner hospitals/locations by processing scheduling requests from patient families or Nemours providers to ensure quality standards are met. The Access Center Specialist III schedules specialty appointments and is responsible for obtaining and entering accurate demographic insurance information for all encounters. The role performs registration and insurance verification activities in accordance with established hospital and departmental policies and procedures and ensures timely creation of a patient encounter. The Access Specialist III is required to discuss financial obligations with patient families and collect when appropriate. The Access Specialist III is required to provide superior customer service...