Civista Bank
Sandusky, OH
Civista Bank Description: Position Purpose: The Dispute Specialist is responsible for receiving, reviewing, processing, monitoring, and resolving customer disputes related to transactional errors. This role ensures disputes are handled accurately, timely, and in accordance with applicable regulatory requirements, card network rules, internal procedures, and customer service expectations. The Dispute Specialist also supports reconciliation, documentation, tracking, correspondence, and cross-functional collaboration with Fraud, Transaction Services, Retail, vendors, merchants, and other financial institutions. Key Accountabilities, Responsibilities and Expectations: Receive and review customer disputes related to transactional errors, ensuring all information is complete, accurate, and properly documented. Evaluate dispute claims and determine appropriate processing steps, including whether to process or deny disputes based on available information and established...