Riggs CAT
Little Rock, AR
Riggs CAT Description:
The IT Helpdesk Technician provides frontline technical support for end users across a variety of systems and technologies. This role is responsible for diagnosing and resolving hardware, software, and connectivity issues while delivering excellent customer service and maintaining accurate documentation. Key Responsibilities: Install, configure, test, maintain, and troubleshoot desktops, laptops, monitors, printers, and related peripherals Provide support for operating systems, productivity software, and common business applications Support and troubleshoot Office 365 email, including account setup, access issues, and mailbox management Assist with device management using Intune, including enrollment, policy application, and basic troubleshooting Deploy, configure, and support iPhones and iPads, including provisioning, updates, and mobile device management Respond to and resolve helpdesk tickets, phone calls, and email requests in a timely and...