28 technical writer jobs found

Role Overview: The Coordinator, CS System & Project Support maintains our Customer Service (CS) systems, supports projects, and ensures operational efficiency across the Customer Service organization. This role manages system administration, troubleshoots issues, analyzes system performance, and partners with stakeholders to implement project enhancements. Duties & Responsibilities: CS System Support   Respond to user inquiries via phone, email, chat, or ticketing systems. Log, categorize, and prioritize support tickets accurately. Provide first-line troubleshooting for common issues such as password resets, access, system integrations, and application errors Perform system administration tasks such as user account management, permissions in CS Contact Center systems (CRM, Telephony, and LMS) Escalate unresolved integration or web issues to IT or system vendors for resolution Create and maintain Procedures for CS Contact Center systems (CRM, Telephony,...

Why CDM Smith?: Check out this video and find out why our team loves to work here! Join Us! CDM Smith – where amazing career journeys unfold. Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and...

Yahoo Mail is the ultimate consumer inbox with hundreds of millions of users. It's the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever. About the Role We are looking for a Principal Product Manager, Client Platforms for Yahoo Mail, to lead the product strategy and execution for Yahoo Mail's client platforms and shared technology integrations. This role owns the horizontal capabilities that power Yahoo Mail experiences across all platforms, including authentication, identity, privacy, security, and foundational client frameworks. This is a senior, highly cross-functional role that works deeply with application engineering teams, experience-focused product managers, and central platform and infrastructure teams. You will be responsible for ensuring that Yahoo Mail clients remain secure, compliant, scalable, and...

Cannon & Cannon, Inc. (An Ardurra Company) is seeking an experienced Water Utilities Project Manager in our Knoxville, TN office. Our water utility experts specialize in System Master Planning & Mapping, Dynamic Hydraulic Modeling and Water Loss Investigation and Study. With decades of experience, our water solution project history includes multiple examples of Distribution & Transmission Design, Booster Pump & Storage Tank Design and Remote SCADA System Design. Primary Function CCI is seeking an experienced Water/Wastewater Project Engineer/Manager to join our team. This role requires a professional with technical expertise in water and wastewater infrastructure design, a commitment to quality, and a desire to deliver exceptional project outcomes. The successful candidate will manage projects from concept to completion, providing leadership and technical guidance to ensure project milestones and client expectations are met. Primary Duties Lead,...

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results. A Little About Us The Corporate Applications organization at Yahoo builds and maintains the critical technical foundations that power our global business. We are a team of problem-solvers dedicated to delivering world-class financial platform solutions. We support global finance operations by optimizing processes, integrating complex systems, and leveraging cutting-edge automation. We look for individuals who are adaptive, collaborative, and eager to drive efficiency through modern technology and AI-augmented workflows . A Lot About You As a Sr. Business Systems Analyst, you will be responsible for implementing, supporting, and optimizing our Oracle Application finance platforms...

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business-and the world. A Little About Us Yahoo is committed to building brands people love and serves as a trusted guide for hundreds of millions of people globally. Our products include the Yahoo Homepage (www.yahoo.com), and Comscore #1 sites in News, Sports and Finance. The Core Platform team is building the industry-leading next-generation AI-powered cloud platforms, services and tools that underpin our products. We build and maintain systems at scale and ensure that Yahoo is always able to serve its hundreds of millions of users and billions of daily pageviews. Using a combination of open source software and internal tools...

Yahoo Mail is the ultimate consumer inbox with hundreds of millions of users. It's the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever. A Little About Us Yahoo makes the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the world. Yahoo Mail Backend Team develops and maintains high-performing systems that provide API (Web Services, IMAP, & POP), Metadata, and Elastic Storage for electronic mail and its auxiliary functions. Handling billions of requests a day for approximately 300 million active monthly users across mobile, desktop, and web clients, the team works on complex challenges spanning from high-throughput web services down to operating system and networking layers....

MEDHOST, a division of Harris, is seeking a Senior Software Engineer, IBM i / RPG, to design, develop, modernize, test, and support enterprise healthcare software solutions on the IBM i platform, also known as AS/400 or iSeries. This role requires recent hands on experience developing and supporting RPG applications in a production IBM i environment. Candidates must have personally written, modified, debugged, tested, and supported ILE RPG / RPGLE code. RPG listed only as a general skill, legacy exposure, training topic, or resume keyword will not meet the minimum requirements for this role. The successful candidate will own complex product enhancements, resolve production issues, contribute to modernization initiatives, mentor developers, and help improve the reliability, maintainability, and scalability of MEDHOST's healthcare software products. Candidates may be asked to deliver a short technical presentation during the interview process. Experience supporting long lived...

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business-and the world. A Little About Us Our Tooling and Reliability Platforms team operates as a foundational pillar of the Central Technology Organization. We provide the "paved road" for Yahoo's diverse verticals, enabling them to ship world-class products at a global scale. Our mission is to build the modern, secure, and highly efficient platforms that power all of Yahoo's brands, with a relentless focus on Engineered Resilience. A Lot About You The Tooling and Reliability team is looking for a Software Dev Engineer I (IC2) focused on building and maintaining the vital services that support our primary incident management...

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results. A Little About Us Yahoo Search is one of the most highly scaled applications on the planet. We hire world class engineers to support our ambitious product and platform goals. Our engineers work in a highly collaborative environment with a strong emphasis on technical excellence and innovation. This is a unique opportunity as we're reimagining the future of Search, to reinvent how users find information and accomplish their goals. To achieve this vision, we're integrating new technology and expanding our infrastructure. This role demands strategic partnership, analytical thinking, exceptional planning and execution skills, ambitious innovation, obsession with quality and user needs, and a passion...

Yahoo Mail is the ultimate consumer inbox with hundreds of millions of users. It's the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever. Yahoo Mail is one of the world's largest consumer email platforms, serving hundreds of millions of users globally across web, iOS, Android, and other client surfaces. Beyond serving individual users, Yahoo Mail is a trusted platform for a diverse ecosystem of partners. Some are large enterprises and consumer brands who rely on Yahoo Mail to deliver and operate email experiences for their own customers at global scale. Others consume specific Yahoo Mail APIs, capabilities, or services, including emerging access patterns such as MCP, to enrich their own products and increasingly their AI agents. Still others are platform customers who build on top of our infrastructure in more targeted...

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business-and the world. About the Team Our platform is the foundational identity and data layer for 900M+ monthly active users, serving 2.5B+ profiles at massive scale. We are building a predictive, identity-centric insights engine-ensuring our audience is understood with precision to deliver hyper-personalized experiences and advertising solutions across all our digital properties. Our mission centers on first-party data strategy: capturing, enriching, and activating audience signals to build a 360-degree view of every user. We operate under a Privacy-by-Design philosophy, adhering to global regulations (GDPR, CCPA) and industry security...

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business-and the world. A Little About Us At Yahoo, we operate thousands of services at global scale, reaching hundreds of millions of people around the world. Our internal developer platform powers these services and lets our developers build rapidly, securely, and with high quality.We are shifting from traditional infrastructure to an AI-augmented ecosystem where speed and reliability are driven by intelligent automation. A Lot About You We are looking for a technically-sophisticated Sr. Product Manager (IC4) who views platforms as a lever for company-wide velocity. You have a deep commitment to developer experience and a...

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business-and the world. A Little About Us Central Technology is the engine that powers Yahoo's global systems. We build the foundational platforms, data products, and tooling that enable our business units to operate at scale with speed and efficiency. Within Central Tech, the FinOps team is the critical link between cloud consumption and financial accountability. We aren't just reporting costs; we are building the technical systems that define how Yahoo invests in the cloud. About the Role We are hiring a Senior Engineering Manager to lead the FinOps team. This team owns the platforms, data products, tooling, and operational...

Yahoo Mail is the ultimate consumer inbox with hundreds of millions of users. It's the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever. About Our Team: As part of Yahoo Mail Data Science & Analytics , our team is the driving force behind experimental analysis, data science, and business intelligence for Yahoo Mail. We thrive on data and insights to craft outstanding product experiences. Our commitment is towards providing data-driven guidance that fuels user growth and product innovation, maintaining high-quality data standards, and devising insightful A/B tests and advanced analyses. Mail Intelligence is the intelligent layer of Yahoo Mail, responsible for overseeing end-to-end AI and machine learning components within the platform. The squad delivers cutting-edge AI capabilities that enhance user experience,...

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results. About Search Yahoo Search is one of the most highly scaled applications on the planet, serving millions of users daily. We hire world-class engineers to reimagine the future of search through high-performance infrastructure and innovative user experiences. Our team operates in a highly collaborative environment where technical excellence meets rapid experimentation. As we integrate next-generation AI technologies into our core platform, we are looking for leaders who can help us reinvent how the world finds information. About You As a Senior Full-Stack Software Engineer, you are a technical leader who thrives at the intersection of architectural design and high-velocity execution. You don't...

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business-and the world. A Little About Us Our Tooling and Reliability Platforms team operates as a foundational pillar of the Central Technology Organization. We provide the "paved road" for Yahoo's diverse verticals, enabling them to ship world-class products at a global scale. Our mission is to build modern, secure, and highly efficient platforms that power all of Yahoo's brands, with a relentless focus on Engineered Resilience. A Lot About You We are looking for a strategic Senior Engineering Manager (M4) to lead our Tooling & Reliability Platforms team. You are a Product Lead for the "paved road" of reliability at Yahoo,...

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you're looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business-and the world. About the Team Identity platforms at Yahoo provide modern, secure identity offerings for consumers and businesses interacting with Yahoo systems. These platforms operate at massive scale, serving hundreds of millions of users every day, and power critical authentication, authorization, and account management capabilities across Yahoo products. As part of Yahoo's transition to an AI-First engineering model, teams increasingly leverage AI-assisted development environments (e.g., Cursor, Claude Code, GitHub Copilot) combined with Spec-Driven Development (SDD) workflows, to accelerate delivery while maintaining high...

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results. A Little About Us The Media Platform team supports all Yahoo verticals in developing and delivering the best products to our customers globally with the highest standards. The Media Platform team is focused on enabling the company to build world-class products by creating and supporting services leveraged by multiple verticals. Our team operates with tenets that emphasize building a modern competitive platform regarding service, cost, and capabilities, ensuring services can be self-served, and supporting multiple verticals. A Lot About You We are looking for a skilled and motivated Software Engineer II to join the Media Platforms team. We build the shared services, infrastructure, and...

Yahoo Mail is the ultimate consumer inbox with hundreds of millions of users. It's the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever. A Little About Us Yahoo, with 900M+ monthly users, is in the midst of a renaissance, backed by meaningful investment to drive long-term growth through great products. Yahoo Mail is one of the world's largest consumer email platforms, serving 200M+ monthly users across web and mobile. We are now entering the next chapter: transforming Yahoo Mail from a traditional product and operating organization into an AI-native one. This means changing not only what we build for users, but how the organization itself works, decides, learns, and executes. About the Role We are hiring a Staff AI Operations Builder (IC5) to architect the AI-native operating engine for Yahoo Mail. This is a...