Medline Industries, Inc.
Northbrook, IL, USA
Job Summary We are looking for a Production Support Analyst with strong hands-on experience in UiPath RPA, Document Understanding, and emerging Agentic AI solutions. The role focuses on supporting, stabilizing, and enhancing automation and AI-driven processes in production environments. You will work closely with development, business, and infrastructure teams to ensure high availability, reliability, and continuous improvement of automation solutions. Job Description Experience: 3–5 Years Daily Responsibilities: RPA & Agentic AI Support (Primary Focus) Provide L2/L3 production support for UiPath bots and Agentic AI-driven workflows Support Document Understanding pipelines (classification, extraction, validation issues) Monitor bot and agent execution, identify failures, and perform root cause analysis (RCA) Troubleshoot queue failures, bot breakdowns, credential issues, and orchestration failures Assist in maintaining AI decision flows,...