University of South Florida
Tampa, FL
PRIMARY PURPOSE: The Client Support Technician II assigned to OSHA Wesley Chapel provides advanced technical support primarily in person at the OSHA Wesley Chapel location to OSHA faculty, staff, external training clients, and other supported clients. While support may also be provided through university-approved remote support tools, email, phone, or other approved communication channels when necessary or appropriate, the expected primary support model is on-site, in-person service at the OSHA location. This role delivers support aligned with USF IT standards while maintaining knowledge concentrated on OSHA's operational, instructional, and departmental technology needs. The technician supports standard USF software, hardware, operating systems, printing, endpoint devices, virtual training, OSHA ID card printing, and service request management. When OSHA requests support for systems, software, or technology outside the standard scope supported by a Information Technology Client...