John C. Cassidy Air Conditioning & Plumbing
West Palm Beach, FL
Description:
Overview: We are seeking a Customer Experience Specialist to deliver exceptional service to our residential and commercial customers. This role is the first point of contact for our customers and plays a key role in scheduling, communication, and overall customer satisfaction. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced home services environment. What We Offer: · Competitive salary based on experience · Year-round work · Full benefits package including health, vision, dental · 401(k) matching · Paid time off and holidays · Supportive work environment $18.00-$20.00 per hour What You’ll Do: · Answer inbound/outbound calls, texts, and emails from customers · Schedule HVAC service, maintenance, and installation appointments · Coordinate scheduling details with technicians and dispatch · Provide accurate information regarding services, pricing, and availability · Handle customer questions and...