Providence Community Health
Providence, RI
Providence Community Health Provide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patient population, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities are performed across life cycle (infants, children, adolescents, and adults). Duties & Responsibilities: Receive, triage and respond to incoming telephone calls from patients seeking clinical direction and advice. Uses standardized adult and pediatric protocols. Seeks assistance when a protocol is not available or when clinically appropriate. Quickly and accurately assesses patient's needs by actively listening to caller and asking proactive questions. Directs patient to the appropriate level of care. When appropriate, ensures the patient is correctly scheduled with a PCHC provider. Identifies emergent situations and effectively triages to higher level of care. Makes clinically...