University of South Florida
Tampa, FL
PRIMARY PURPOSE: The Client Support Technician II assigned to Student Health Services (SHS) provides advanced, customer-focused technical support to SHS administrators, faculty, staff, and medical personnel, including doctors and nurses, across SHS campus locations. The position is expected to provide support in person as the primary service method. When another modality is more appropriate to the situation, the technician may provide assistance through university-approved remote support tools, walk-up service, phone, email, or chat. The technician supports endpoints, peripherals, software, operating systems, printing and scanning devices, network connectivity, telecommunications, and security-related technology used in the SHS environment. The position documents and follows through on incidents and service requests, maintains technical documentation and standard operating procedures, and develops working knowledge of SHS-specific technology needs. ORGANIZATIONAL SUMMARY: The...