2 quality assurance supervisor jobs found

NV Energy Position Title: Supv, Customer Contact Job ID: 10005316 Location: Reno, NV, United States Description: Job Description Basic Purpose Oversees and supervises contact center activities. Manages processes that impact company revenue, write offs and credit and collections. Interacts with regulators and auditors on a regular basis. Ensures compliance with corporate policies and procedures, legal and regulatory requirements and generally accepted business practices. Responsibilities Essential Duties and Responsibilities Oversees and supervises contact center functions: Ensures timely and professional assistance to Company customers via phone, email, chat, and social media. Oversees social media channels in the absence of Customer Service Representative (CSR) coverage. Responsible for email Quality Assurance (QAs), Supervises all collection efforts through the contact center’s communication channels with emphasis on fraudulent...

Program Manager – Maternal Programs Full-Time | Fully Remote | United States Why Comagine Health? At Comagine Health, our work improves the quality, safety, and value of healthcare across the country. We partner with providers, health systems, government agencies, and communities to improve health outcomes through innovation, data-driven solutions, and quality improvement. As a mission-driven nonprofit organization, you'll have the opportunity to lead meaningful programs that improve healthcare while working alongside talented professionals who are passionate about making a difference. What We Offer Fully remote work environment (U.S.) Comprehensive medical, dental, and vision coverage 401(k) with company match Generous paid time off and paid holidays Annual remote work stipend Professional development and continuing education opportunities Collaborative, mission-driven culture focused on innovation and continuous improvement About the Role The Program Manager...