$68,000 - $85,000 yearly
L.N. Curtis & sons
Walnut Creek, CA
L.N. Curtis & Sons Description:
The IT Desktop Support Technician II is responsible for providing solid technical support and serves as an escalation point for end-user technology issues. This role supports desktop systems, laptops, mobile devices, Microsoft 365 services, and enterprise technologies while delivering excellent customer service and contributing to IT operational excellence. The technician works independently to diagnose and resolve complex issues and assists with projects, deployments, and mentoring junior staff. This role requires travel, including weekends, based on project needs. Key Responsibilities Provide Tier 1 & Tier 2 technical support for hardware, software, network, and application issues. Create, update, and close support tickets with detailed documentation. Serve as an escalation point for support requests unresolved by junior technicians. Troubleshoot and resolve issues involving (but not limited to): Windows 11...