Delta Dental of Missouri
St. Louis, MO, USA
JOB TITLE: Help Desk Analyst
JOB CODE: NI1101
FLSA STATUS: Non-Exempt
GRADE LEVEL: 24
DEPARTMENT: Infrastructure
REPORTS TO: IT Support Principal & Supervisor
LAST UPDATED: March 2026
Position Summary
The Help Desk Analyst is responsible for providing first-level support to business systems customers. This position is also responsible for supporting the functionality and operational efficiency of assigned computer information systems, services, and other information management technology and processes. This entails advising, assisting, and training end-users in the operation and administration of their systems; responding promptly to end-user complaints and concerns; creating and managing support documentation and maintaining a customer-centric focus when performing the job.
Essential Functions and Job Responsibilities
• Provides on-site/phone support to local and remote users with hardware and/or software related issues....