Avidia Bank
Westborough, MA
Avidia Bank Equal Employment Opportunity/M/F/disability/protected veteran status Description:
Position Overview: Provides first and second level technical support to employees of the bank. Opens, directs and/or resolves Help Desk tickets from users. Provides desktop hardware support including builds, imaging troubleshooting and patching. Primary Responsibilities: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal customers: In conjunction with the manager, provides direction and leadership to ensure SLA’s are met and Policies & Processes are adhered to. Coordinating the delivery of workstation software patches. Managing the Help Desk functions for response time, productivity and accuracy. Monitoring IT Help Desk service requests to provide notification of recurring problems and determine additional training needs. Assisting in ordering, installing and upgrading...