3 member service associate jobs found

Title: Virtual Branch Sales Assistant Manager Reports to: Virtual Branch Sales Manager Supervises: Virtual Branch Sales Representatives, Virtual Branch Float Representative Status: Non-Exempt Objective The Virtual Branch Sales Assistant Manager is responsible for coaching, developing, and supporting the Virtual Branch Sales & Virtual Branch Float Representatives to ensure consistent service delivery, strong performance and behaviors. This role emphasizes building team skills through ongoing training, feedback, and mentorship while ensuring policies and procedures are followed. In addition to guiding staff, the Assistant Manager helps maintain service standards, supports branch goals, and drives individual and team success through call production. The Assistant Manager also serves as acting Virtual Branch Sales Manager when needed, providing leadership, direction, and oversight to ensure members have an excellent experience across all Virtual Branch...

Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail, and Internet activity. Duties and Responsibilities Professionally service Member activity associated with loan and deposit services: Provide accurate information for all products and services, as well as the status of all Member accounts Open new membership and deposit accounts Assume primary ownership over all Member issues by accurately documenting, researching, and resolving or escalating Member issues associated with any product or service Cross-sell alternative or additional services where they best fit the Member’s needs...

This position can be based in Columbus, OH/Cincinnati, OH or Lexington, KY Position Summary The ERP Engineer works with members of the Digital Technology and Business Transformation Teams, the broader business, and external partners to develop, support, train, and maintain best-in-class solutions enabled by the ERP Platforms. Ensure technical, security, licensing, and budgeting frameworks are adhered to and compliant. Stay on the cutting edge of technical innovations enabled by the platforms and work to implement those innovations into the business where applicable. Essential Functions Deploy, develop, maintain, and troubleshoot core business applications, including Software as a Service (SaaS) solutions, associated hardware, endpoints, and databases. Deep knowledge of the VIP Beverage system, Microsoft Power Platform, and Dynamics 365. Strong understanding of when to use native features and when it is appropriate to use custom development. Ability to...