Metropolitan Linen Service Corp
Haverhill, MA
Route Service Supervisor Metropolitan Linen Services is looking for a motivated and hands-on Route Service Supervisor to support and develop our Route Service Representatives (RSRs). This position will focus on driver training, customer satisfaction, route performance, sales growth, and ensuring our service team consistently meets Metropolitan standards. Key Responsibilities Driver Training & Performance Train and onboard new Route Service Representatives on company policies, safety procedures, customer service expectations, and route management. Conduct ride-alongs and regularly monitor RSR performance. Provide coaching and retraining when service issues, customer complaints, or performance concerns arise. Identify areas for improvement and work directly with RSRs to correct issues and improve performance. Monitor driver attendance and ensure company attendance and service expectations are being followed. Sales & Upselling Coach RSRs on identifying...