iTech AG
Arlington, VA
OVERVIEW iTech AG is seeking an experienced Project Manager to lead delivery of ServiceNow platform sustainment, enhancement, and modernization for a federal client. The environment spans IT Service Management and the automated contact center, HR Service Delivery (HRSD), Customer Service Management and Public Sector Digital Services, Strategic Portfolio Management (SPM), Hardware and Software Asset Management, Virtual Agent, and scoped business applications. This role requires hands-on ServiceNow delivery experience, a strong command of Agile delivery, and experience managing performance-based federal task orders. This individual will serve as the client’s single point of contact for escalation and will own cost, schedule, quality, personnel, subcontract performance, and contract reporting for a nine-person iTech AG and subcontractor team. The Project Manager will lead the transition-in from award through core operational readiness at Day 30 and will run the governance,...