NAPA Auto Parts
Framingham, MA
Framingham, MA, USA Full time R26_0000027789 Summary The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge. Position Performance Measures: Customer satisfaction and issue resolution effectiveness Accuracy and speed of parts lookup and order processing Sales performance and order fulfillment efficiency Product knowledge and technical advisory capability Adherence to operational, pricing, and inventory processes Contribution to team support and store operations including inventory and delivery management Compliance with asset protection and loss prevention standards...