Sarnova
Chappaqua, NY, USA
Position Title: Service Desk Technician - On-Site - Chappaqua, NY - Digitech Req ID: 5212 Location: Chappaqua, New York Remote: Remote Job Description Overview The Service Desk Technician (SDT) is tasked with assessing, resolving, and escalating incoming support requests from multiple sources, including phone, email, and submitted tickets. The SDT additionally creates, updates, and reviews existing knowledgebase articles which define processes and procedures. This position is located in our Chappaqua, NY office. Hourly rate is $22 per hour. Responsibilities Overview: The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and...