$81,461 - $101,826 yearly
Siteimprove
Minneapolis, MN, USA
CX Program Manager Siteimprove is seeking a Customer Experience Program Manager to work across Revenue Operations and Customer Experience and drive clarity, alignment, and execution across customer-facing initiatives. This role sits at the intersection of Customer Success, Product, Marketing, Sales, and Operations, translating strategic priorities into structured programs that improve customer outcomes, adoption, and long-term value, including Customer Success-led pipeline generation, churn mitigation, and scalable lifecycle programs. The ideal candidate brings strong program leadership, a customer-first mindset, and the ability to lead through influence in a fast-moving SaaS environment. What you will be doing Translate customer experience strategy into clearly defined, executable programs that support adoption, retention, and long-term customer success Establish program charters with clear goals, scope, milestones, ownership, success metrics, and dependencies Lead end...