Popular Bank
WA, USA
Position Title: Quality Assurance Specialist Date: Mar 16, 2026 Location: San Juan, PR Company: Popular Bank General Description Perform ongoing quality assurance while monitoring and enhancing account opening procedures and guidelines to ensure Branches/CBC adhere to bank policies and operational instructions. Review, analyze, identify, report and monitor account opening and KYC/KYA tasks to ensure proper branch/unit completion of procedures and adequacy of information. Present periodically QA results to regions and participate, when necessary, in special projects related to branch processes. Essential Duties and Responsibilities Review documentation, applicable systems, and KYC/KYA to ensure that all new accounts are aligned with Bank’s policies and procedures. Document the review results in Powe App including supporting documentation related to findings noted. Perform proper follow-up procedures with branches regarding outstanding...