Sirsi Corporation
Salt Lake City, UT
This posting is for SirsiDynix, Harris company. It is a full-time fully remote position in the US or Canada. The Customer Success Manager (CSM) will be primarily responsible for serving as the primary liaison and customer advocate throughout CloudSource implementation and beyond. After go-live, the CSM will serve as the primary company liaison for customers, maximizing ongoing usage and satisfaction with CloudSource. This position reports to the SVP of Content Solutions and coordinates activities with the implementation team, the support team, and library relations managers. Essential Functions: During new customer implementation: Acts as a customer liaison and advocate, beginning with the initial contact during the project kickoff call; Assists with project profiling; Offers advice on integration of CloudSource in all pertinent areas of the library’s website and discovery applications; Assists Support team to field questions and troubleshoot connectivity issues,...