Elbit America, Inc.
Westlake, OH
The Desktop Support Technician Level II is to maintain and monitor end-user workstations and productivity on the local area network while also performing a variety of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks are within company standards. Responsibilities and Tasks: Displays knowledge of technology fundamentals needed for technician role Provide primary and secondary support for users of desktop computers and peripherals. Provide primary support for client computer access to network resources. Analyze, support, and resolve customer technical issues, including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop. Install, configure, and maintain computer hardware, peripherals, and applications consistent with IT standards and processes. Coordinate issues and solutions with other IT...