The McPherson Companies
Trussville, AL, USA
The McPherson Companies General Summary:
A Customer Experience Representative will spend approximately 75% of the day receiving inbound customer calls, taking customer product orders via multiple contact methods including phone, email and fax. Customer Experience Representative will also handle any issues and solve problems as necessary and communicate with the operations team, outside sales team to ensure accurate and timely delivery of orders.
Primary Responsibilities and Duties:
Act as a liaison between customer, outside sales force and other possible third parties.
Ensure that customer questions and problems are resolved properly and quickly.
Analyze and resolve customer issues and concerns.
Strive to provide all customers with an outstanding customer experience.
Access needs and suggest/promote alternative products or services.
Meet or exceed established performance metrics to include but not limited to, reporting to work as scheduled, call...