Foster Fuels
Rustburg, VA, USA
SUMMARY The IT Help Desk Technician provides technical support to Foster Fuels' employees. The Help Desk Technician should be well-versed in all aspects of computer systems configuration, set up, and maintenance. This position requires excellent written and interpersonal communication skills and possess proficient technical knowledge and analytical skills. DUTIES Provide quality support to internal customers during business hours. Manage assigned tickets and support requests. Document and update Standard Operating Procedures Install, repair, and maintain computer equipment and peripherals (printers, PC upgrades mobile devices, etc.) Maintain an inventory of hardware, its user and location. Maintain user accounts and mailboxes and enterprise directories. Assist in department wide projects and implementations. Must be willing to learn Fuel Bulk Plant configuration and troubleshooting. Must be capable of providing remote support for mobile devices, such as cell...