ACI Worldwide
Omaha, NE
TECHNICAL PROGRAM MANAGER JOB PURPOSE The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands-on process design, workflow engineering, and metrics development. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Portfolio Process Implementation Design and implement standardized intake workflows, prioritization frameworks, and governance processes Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives Drive process adoption through change management, training delivery, and creation of self-service...