Cigna
Tempe, AZ, USA
Locations: Tempe, AZ - Whitestown, IN - St. Louis, MO - Newark, DE - Grove City, OH - Florence, NJ - Warrendale, PA - Orlando, FL - Memphis. TN Must live at a site location as this is a Hybrid role. 3 days onsite and 2 at home Hours: Core business hours with flex on business needs Operations Lead Analyst - Job Description What You'll Do: As an Operations Lead Analyst , you will play a critical role in supporting the Enterprise of Evernorth by delivering actionable insights and ensuring operational excellence. You will: Provide baseline data to measure project success and identify improvement opportunities. Develop and maintain interactive dashboards in Tableau for leadership to access real-time financial and process performance metrics. Conduct quality audits across the Enterprise, focusing on inventory waste and process adherence during patient interactions and patient experience. Collaborate on AI-driven solutions to monitor and report on patient contact quality...