Eastern Michigan University
Ypsilanti, MI
Title: Payment & Student Acct Spec
Employee Classification: CS
Pay Grade: CS 06
Division: Business and Finance
Subdivision: Controller
Department: Business and Finance
Campus Location: Main Campus
General Summary
Act as the primary point of contact for and have a working knowledge of all areas of Student Business Services, including Student Accounts, Departmental Processing, Collections, Third Party and Eagle Card. Perform cash handling related clerical and customer service activities in support of the department.
Principal Duties and Responsibilities
Assist students, parents, and University personnel in the resolution of problems and questions regarding current activity on student accounts via phone, e-mail or in person. Communicate University payment procedures and fees to customers. Provide immediate assistance to student and University Departments requests for service, escalate and refer to other areas when necessary and follow...