Harris Companies
Phoenix, AZ
IT Support Specialist Job Description: As an IT Support Specialist, you will provide company-wide virtual and in-person technical assistance regarding computer systems, software and peripherals throughout the organization. This includes evaluating the users request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with Harriss support service level standards. Troubleshooting and Support Receives, responds to and monitors status of requests for technical assistance; updates ticketing system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy. Follows escalation procedures in situations where advanced troubleshooting/application support is necessary to resolve end user issues. Answer questions, provide end-user...