$73,060 - $120,548 yearly
PNM Resources
Albuquerque, NM, USA
POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Customer Operational Excellence PREFERENCES Familiarity with New Mexico PRC Rules and Regulations Experience working in the Utility sector Analytical Tool Knowledge (Power BI, Tableau, etc.) Experience working in Customer Relations Management (CRM) programs JOB DESCRIPTION Customer Operational Excellence Performance Analyst Salary Grade: G07 Minimum Midpoint Maximum $73,060 - $96,804 - $120,548 SUMMARY: Supports the assessment, development and improvement of Marketing and Customer service business processes. Acts as a liaison to facilitate the identification and articulation of business requirements. Researches and reports on Marketing and Customer Service best practices, as relevant to business needs. Aids in the identification of metrics that enable continuous improvement of department processes ESSENTIAL DUTIES AND RESPONSIBILITIES: Supports managment in the...