Sonesta Hotels International Corporation
Newark, NJ, USA
Job Description Summary The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors and/or buildings by collecting and transporting dirty linens to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. The HA assists with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot and will be assigned special projects as assigned by the Housekeeping Management Team. Job Description DUTIES AND RESPONSIBILITIES: • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting,...