32 utility jobs found

Overview: The primary responsibility of the Housekeeping Supervisor is to supervise housekeeping employees, assign workload, inspect rooming areas and enforcement of all department and company policy and procedures. This position also exhibits a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Supervision of housekeeping employees. Conduct multiple physical inspections of hotel rooms, suites, guest common areas and employee areas. Assist hotel guest with inquires and or problem resolution. Maintain department and company rules and regulations and insure prompt and fair enforcement. Evaluate employee’s performance and make recommendations. Provides subordinates with guidance and information to ensure productivity is efficient and effective. Maintain departmental rules and procedures as approved by the...

Overview: To be well versed and an expert in the field of Massage Therapy as described by the Laws of the State of Nevada. To deliver exceptional guest service to all guests of the Golden Nugget Spa and Salon and maintain a clean and healthful environment for delivering services according to the Policies, Procedures, and Protocols listed on our Menu of Services. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Know, understand, and adhere to the policies, procedures, and SOP’s of the Spa Operations Department and the Golden Nugget Corporation. Provide and maintain exceptional guest service standards to all guests of the Spa including courtesy, sincerity and enthusiasm. Be knowledgeable of all products used in Service Protocols and Sold in Retail to be able to make recommendations to clients....

Overview: Guest Room Attendants (GRA) play a significant role by ensuring all guest rooms are cleaned and serviced, providing a comfortable, welcoming, and pleasant experience for guests.  Responsibilities: Clean guest rooms according to department guidelines and high standards.  Ensure all room amenities are stocked and displayed in the appropriate manner.  Ensure all fixtures are in perfect working order.  Change bed linen, make beds, replace towels, dust, vacuum, mop floors and empty trash.  Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.  Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and more than 55 pounds with assistance.  Ability to push and pull a loaded housekeeping cart and other work-related equipment.   Stand, sit, kneel, or walk for an extended period across an entire work shift.  Must exhibit...

Overview: A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.  Responsibilities: Check guests in and out of the property quickly and accurately  Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures  Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction  Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities  Answer and connect calls to appropriate department, hotel guest or...

Overview: It is the responsibility of the Casino Porter employee to maintain the cleanliness of all public areas to the highest standards of excellence. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Sweep, vacuum, mop, wash and clean all debris from floor. Clean and sanitize all sinks, toilets and urinals using various chemicals as directed. Clean and empty trash receptacles, push and pull 50lbs. or more trash bins. Pick up and dispose of properly all empty beer bottles and glasses. Clean, empty and wipe all ashtrays and replace missing ones. Clean slot machines, carousels and stools. Clean all gaming tables and chairs. Take care of all blood borne calls, broken glass and/or wet/dry spills immediately. Signing in and out for keys, radios and equipment on a daily basis...

Overview: A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget Hotel & Casino.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).   Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :   Responsible for verifying reservation information, registering guests, and securing payment for hotel guests upon arrival. Responsible for orientating guests to hotel, providing general information, and responding to guest inquiries as requested. Maintains a cash bank ensuring accurate processing of cashier transactions and daily deposits. Responsible for posting of guest charges to established hotel accounts. Responsible for cashiering functions to include but not limited to cash and credit card settlements. Responsible for the sales and...

Overview: To be well versed and an expert in the field of Cosmetology as described by the Laws of the State of Nevada. To deliver exceptional guest service to all guests of the Golden Nugget Spa and Salon and maintain a clean and healthful environment for delivering services according to the Policies, Procedures, and Protocols listed on our Menu of Services.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Able to perform with current expertize Hairstyling, coloring, highlighting, perming, blow drying, cutting, shaping, shampooing, conditioning, roller sets, and client consultations. Be knowledgeable of all products used in Service Protocols and Sold in Retail to be able to make recommendations to clients. Must maintain awareness of current trends and fashions and be able to speak...

Overview: Supervise and coordinate with employees from the hotel division, audits and maintenance of ancillary revenue and equipment, as well as completing assigned projects. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Assist with employees from the hotel division with company issued devices and software. Oversee daily ancillary operations; guest service emails, service options, credit card authorizations, hiring process, etc. Handle guest/employee calls or text messages. Inventory and quality assurance on all ancillary equipment/software (HotSOS, Microsoft 365, KeyWatcher, Zingle, Formstacks, React Mobile, Company Mobile Devices, etc.). Quality assurance on guest and employee websites. Compile reports requested by management. Ability to meet or exceed company customer...

Overview: It is the responsibility of the Valet Attendant to park and retrieve guest vehicles while performing a high level of customer service.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Adhere to all policies and procedures of the Valet Parking Department. Provide positive service standards including but not limited to courtesy, sincerity and enthusiasm to all guests and patrons of the hotel. Park and retrieve all guests and patrons cars using care and caution at all times, following all departmental rules and regulations as well as driving safety rules. Maintain a clean and safe working area. Assist Bell & Door employees as needed. Write claim tickets for guests vehicles being parked as specified in departmental rules. Perform duties of traffic control and...

Overview: To be well versed and an expert in the field of Cosmetology and Advanced Esthetics as described by the Laws of the State of Nevada. To deliver exceptional guest service to all guests of the Golden Nugget Spa and Salon and maintain a clean and healthful environment for delivering services according to the Policies, Procedures, and Protocols listed on our Menu of Services.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Provide services including but not limited to haircuts, blowouts, updos, extensions and chemical services with the ability to produce both a creative and technically accurate visual presentation per treatment and department protocol. Provide skin care services including facials, body treatments, make-up, lashes and applications with the ability to produce both a...

Overview: Supervise a section of the casino floor of typically one to six table games.  Responsible for supervising dealer’s in assigned section.  Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty.  Deal assigned game(s) accurately and productively.  Offer exceptional customer service to all guests.  Maintain detailed knowledge of property events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld. Maintain a thorough understanding of the rules and procedures for each game offered in assigned section. Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs. Maintain a detailed...

Overview: Deal assigned game(s) accurately and productively.  Offer exceptional customer service to all guests.  Maintain detailed knowledge of property events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Maintain a thorough understanding of and execute the rules and procedures for each game dealt. Maintain a thorough understanding of and execute all Dealer policies and procedures. Deal assigned game(s) accurately and productively. Maintain a detailed knowledge of upcoming casino events. Communicate with guests, supervisors and managers. Greet and interact with guests in a professional, welcoming and attentive manner. Ensure all laws, regulations, MICS and company/departmental policies are followed on assigned game. Identify cheating techniques on assigned game in a...

Overview: This position is responsible for supervising the activities of the hotel front office, which includes check-in desk and concierge services, to ensure delivery of quality guest services.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements. Supervises guest check‑in and check‑out process to ensure that procedures are followed and that guests are helped quickly and in a courteous manner in accordance with company standards. Monitors operation efficiency and guest service levels in assigned areas to ensure that the needs of guests are being met and are consistent with the...

Overview: It is the responsibility of the PBX Operator to assist/process any and all guest communicated needs, with the goal of exceeding the guest expectations.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :   Answer inbound calls and process/dispatch requests accordingly, (i.e.: Maintenance, Front Desk, Housekeeping, Bell Desk, Valet calls from guest and or employees, etc.) Responding to guest and or employee requests received in digital form, i.e. emails, text message portal, instant messages, etc. Conducting outbound calls to ensure guest satisfaction has been obtained for Front Desk, Housekeeping, Bell Desk, Valet guest request calls, etc. Monitoring all dispatch systems to ensure any pending requests are dispatched out to an...

Overview: Public Area Attendant keeps all lobby and public area facilities such as lobby and casino restrooms, gaming floor and machines, business center, gym, front Office, Valet/ Bell, guest elevators, lobby lounge, casino and employee back of house areas, in neat and clean conditions.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).   Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Cleans and maintains all lobbies and public restrooms. Sweeps and mops carpets, lobby entrance. Cleans Fitness Center. Remove trash from trash receptacles Empties ashtrays and urns. Polishes furniture and fixtures. Vacuums and polishes elevators. Keeps the front of the hotel free from trash. Polishes the lobby floor during night. Keeps the Back area of Front desk neat and clean....

Overview: This position is responsible for managing and executing all aspects of Casino Marketing Special Events for the property both on and off-site.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :   Manage staff responsible for event and promotion execution. Develop and manage event and promotions calendar and annual plan. Manage budget and expenses related to entertainment, special events and promotions. Supervise, manage, and schedule all events, such as tournaments, casino promotions, retail events and entertainment. Provide financial analysis on all marketing events or promotions. Coordinate with Player Development team to support VIP events and promotions. Hire, develop, evaluate, coach and counsel Special Events,...

Overview: Table Games Dual Rate Floor Supervisor: Dealer - Primary job is Dealer @ $12/hour+tips/Supervisor - Set hourly rate without tips. Supervise a section of the casino floor of typically one to six table games.  Responsible for supervising dealers in assigned section.  Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty.  Deal assigned game(s) accurately and productively.  Offer exceptional customer service to all guests.  Maintain detailed knowledge of property events.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).     Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld. Maintain a...

Overview: This position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :   Assume overall responsibility for the effective gaming service activities for a designated area or pit. Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity. Control and direct games in progress by monitoring and providing assistance and dealer correction. Maintain awareness of how each game stands with...

Overview: Guest Room Attendant  Guest Room Attendants (GRA) play a significant role by ensuring all guest rooms are cleaned and serviced, providing a comfortable, welcoming, and pleasant experience for guests.  Responsibilities: Clean guest rooms according to department guidelines and high standards.  Ensure all room amenities are stocked and displayed in the appropriate manner.  Ensure all fixtures are in perfect working order.  Change bed linen, make beds, replace towels, dust, vacuum, mop floors and empty trash.  Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.  Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and more than 55 pounds with assistance.  Ability to push and pull a loaded housekeeping cart and other work-related equipment.   Stand, sit, kneel, or walk for an extended period across an entire...

Overview: Responsible for all aspects of dealing various Poker games, such as, “Texas Hold’Em”, “Omaha” and “7 Card Stud” in an accurate manner while providing friendly, excellent service to every guest. Determine winners and ensure pots are awarded quickly and accurately. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Maintains game integrity by maintaining up-to-date knowledge of game procedures and house rules, applying procedures accordingly, informing players of rules as needed, and summoning Floor Managers for all game-related decisions. Communicates all pertinent information to Poker Floor Supervisor and the Poker Shift Manager as stipulated in departmental policies and procedures. Provides guests with an enjoyable and entertaining atmosphere by welcoming and treating guests in...