Cookeville Regional Medical Center
Cookeville, TN, USA
Patient Experience Liaison Coordinator - Patient Experience
The Patient Experience Liaison Coordinator is responsible for scheduling patient experience liaisons and audit teams for patient experience audits and secret shopper programs. Reviewing Patient Experience Audit files and collecting necessary data for reporting, and reporting them out to the Director. In addition to reviewing daily logs/tickets for completion from all liaisons.
The Patient Experience Liaison Coordinator works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. This Patient Experience Liaison works directly with various members of the healthcare team, hospital departments, and leadership to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Liaison functions within established policies...