Sonesta Hotels International Corporation
New Orleans, LA, USA
Job Description Summary The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The Front Desk Agent serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Front Desk Agent is first point of contact and therefore represents the brand as all guests enter the hotel. Job Description Principle duties and responsibilities (Essential Functions) include: Key Job Functions Greet, register, and assign rooms to guests Maintain adequate supplies at each front desk station Issue room key and provide instructions to Bellperson Maintain updated registration and key files at all times Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions Keeps...