HERFF JONES
Indianapolis, IN
Position Title: Sales and Customer Support Supervisor Location: Indianapolis Starting Pay for position: $70,000+ depending on experience RSC Coordinator/CS Supervisor Position Summary: Primary responsibilities of a Rep Support Center Coordinator/CS Supervisor are to oversee the Sales & Service Coordinators and Customer Service Agents and monitor the day-to-day activities as well as maintain the service level agreements signed by ISPs. Supervisor's support and motivate Customer Service teams in order to maximize business performance. This role will be responsible for training, daily service reviews, escalations, and performance management of all assigned Sales & Service Coordinators. The Supervisor will have a good understanding of the Scholastic Sales Partners go to market strategy. The Supervisor will also assist management in corporate and plant projects, ensuring customer satisfaction and loyalty through analyzing complaints and developing new procedures....