STULZ Air Technology Systems, Inc.
Frederick, MD, USA
Summary: Central point of contact for incoming phone calls for Technical Support. This position provides administrative and project support to the Technical Support Team within Product Support. Essential Duties and Responsibilities Technical Support Coordination: Support incoming calls and emails for Technical Support Create and Manage Service Notifications within SAP and assign to the appropriate TS Technician Monitoring open Service Notifications and following up with TS Tech on notification status Provide daily reports to the TS Team Manage on-call techs with the answering service Other duties as required Process Help identify process efficiencies and compliance. Document work process for area of responsibility. Qualifications / Characteristics To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or...