Sonesta Hotels International Corporation
Baltimore, MD, USA
Job Description Summary JOB OVERVIEW: Specialists will work as assigned in any of several areas in the Front Office department. At the front desk, the Room Specialist is expected to check in and out hotel guests in a timely and professional manner. In Instant Service, when operating the hotels phone lines, at the front desk or any other position, the specialist is expected answer requests from both in-house guests and outside callers in a timely and professional manner and in accordance with established scripts and standards, and in a way that reflects well on the hotel and brand. At the Concierge desk, the specialist is expected to assist guests with any requests, such as directions, limousine bookings, and restaurant or spa arrangements in accordance with Sonesta's brand standards. At the Guest Relations Department the specialist is expected to welcome and assist VIP guests in accordance with Brand Standards. While at the Bell Stand/Valet Area and front door, the specialist...