Sonesta Hotels International Corporation
WA, USA
Job Description Summary The Director of Rooms oversees the operations and management of the Rooms Division. This role is crucial for ensuring a positive guest experience and efficient day-to-day operations. Job Description Overall Operations Management: Oversee the daily operations of the rooms division, including front office, housekeeping, PBX and guest services. Ensure smooth communication and collaboration between different departments within the rooms division. Guest Services: Implement and maintain high standards of guest service to meet or exceed customer expectations. Oversee the Bell/Door/Valet team Address guest concerns and resolve issues to ensure guest satisfaction. Front Office Management: Supervise the front desk ang guest service operations, including check-in/check-out procedures, room assignments, and handling of guest inquiries. Implement and monitor procedures for guest registration, room key issuance, and payment processing....