Winston Hospitality, Inc.
San Antonio, TX, USA
FUNCTION: Oversees all Front Office Operations to insure profitability, control costs, maximize profits, ensures quality service standards and to insure total guest satisfaction. RESPONSIBILITIES: * Ensures complete guest satisfaction. * Achieves financial goals. * Drives the Revenue Management process. * Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. * Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including: rate and availability calendar. * Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct...