Terranea Resorts
Rancho Palos Verdes, CA
Overview:
Process all soiled hotel bed linens, terry and food and beverages linens by operating all laundry/dry cleaning machinery in accordance to hotel`s standards. Keeping wash area clean at all times.
Responsibilities:
Maintain complete knowledge of and comply with all departmental policies / service procedures / standards. Respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guest`s needs. Maintain positive guest relations at all times. Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, satisfaction and organization of assigned work areas. Use cleaning chemicals according to OSHA regulations and hotel requirements. Adhere to all Health...