UF Health
Gainesville, FL, USA
Overview:
To deliver excellent patient centered service while providing information regarding services to patients, hospital, staff and community health care providers in a high volume call center environment. Perform intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians based on knowledge of administrative protocols and University of Florida Physicians policies and procedures. Due to the extensive training involved, agents must remain in one pod for 12-months before being considered for a pod-to-pod transfer.
Qualifications:
Minimum Education and Experience Requirements: PAY GRADE SHN 8 High School diploma and three (3) years relevant experience required. May also qualify with Associate's degree and one (1) year relevant experience, OR with Bachelor's degree. Two (2) years clerical/customer service experience strongly preferred--ideally in a health care or hospitality-related industry...
