Hugh Chatham Memorial Hospital
Chicago, IL
Department: 37703 Advocate Illinois Masonic Medical Center - Surgery Room Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 0700-1700 Monday to Friday. Call shift required Pay Range: $28.55 - $42.85 Major Responsibilities: Demonstrates customer satisfaction skills within the department and hospital as defined by the Advocate’s System’s goals. 1) Utilizes Advocate IMMC’s MVP and service excellence expectations 2) Serves as patient advocate to ensure that patients and customers needs are met in a timely and efficient manner and individualizes each patient’s plan of care. 3) Resolves patients and customers concerns immediately using the defined service recovery process 4) Utilizes appropriate referrals and chain of command to resolve ongoing patient customer’s complaints (such as patient’s grievance...