Care New England Health System
Providence, RI
Job Summary:
Serves as primary resource for outpatient physicians, clinicians, patients and staff with regard to complete demographic, insurance and appointment information
Duties & Responsibilities:
Directs all patients, family members and visitors to the appropriate location in the hospital. Reviews and completes all patient registration requirements with patients new to Butler Hospital Outpatient Department in compliance with hospital protocols. Communicates information effectively with all area of Outpatient Services Department to insure that patients receive complete, accurate, and concise information regarding all services rendered. Communicates information effectively with all the outpatient clinical staff to insure highest possible level of customer service. Protects the rights of patients and insures patient confidentiality by adhering to PPM # 65.20. Answers all incoming calls within three rings in a...