Systems & Software, Inc.
Atlanta, GA
Systems & Software, a division of Harris; is seeking a Key Account Analyst who plays a critical role in ensuring clients receive timely, organized, and effective support. This role is responsible for analyzing ticket activity and trends, resolving select support issues, managing client-facing onsite support meetings, and coordinating hotfixes and software upgrades. The Analyst acts as a key operational partner to both clients and internal teams, ensuring Account Managers and Customer Success Managers are informed of important client insights while enabling them to focus on strategic initiatives. The candidate must possess a comprehensive understanding of the software solution to meet/enhance customer's business needs. Salary: 55K - 65K AI & Innovation Mindset We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a...